Digital delivery
After checkout, download access is sent through Shopify Digital Products by email and, when available, through your order status page or customer account.
What you receive
You receive the files tied to the product you purchased, such as music license files, resource kit documents, or one-of-one visual assets. Public product details and previews help you inspect the item before purchase; protected files stay private until checkout is complete.
Refunds
If a file is missing, incorrect, corrupt, or tied to a duplicate order, send the order number and purchase email. DSIV Music will review the issue and respond with the available remedy under applicable law.
One-of-one assets
A one-of-one listing is sold once through DSIV Music and then marked unavailable. The product page and delivered usage note describe the rights connected to that purchase.
Delivery support
If a delivery email does not arrive, a download link fails, or you need an order file resent, contact DSIV with the order number, purchase email, product title, variant or license option, filename, file size if visible, and upload date if listed.
Protected files
Protected music, license, and asset files are connected to the purchased product and delivered privately after checkout. Public previews are only there to help you decide before buying and are not the protected delivery files.
Delivery issue path
Send the order number and describe the delivery problem. DSIV Music will review the order and reply with the next step.