Digital delivery
After checkout, Shopify Digital Products sends the protected download link by email. Check the purchase email for access to the files connected to your order.
What you receive
You receive the files tied to the product you purchased, such as music files and license information, resource kit documents, or one-of-one visual assets. Public product details and previews help you inspect the item before purchase; protected files stay private until checkout is complete.
Refunds
Within 14 days of purchase, send the order number and purchase email if a file is missing, the wrong file arrives, a file is corrupt, a duplicate order is charged, or a technical failure prevents download. DSIV Music will first try technical help, redelivery, correction, or replacement. If the issue cannot be resolved, a refund may be available under this policy and applicable law.
One-of-one assets
A one-of-one listing is sold once to a single buyer through DSIV Music and then marked unavailable and archived. The product page and delivered usage note describe the rights connected to that purchase.
Delivery support
If a delivery email does not arrive, a download link fails, or you need an order file resent, contact DSIV with the order number, purchase email, product title, variant or license option if shown, filename, file size if visible, and upload date if listed.
Protected files
Protected music, license, and asset files are connected to the purchased product and delivered privately after checkout. Public previews are only there to help you decide before buying and are not the protected delivery files.
Delivery issue path
Send the order number and describe the delivery problem. DSIV Music will review the order, explain the available options, and reply with the next step.