Digital delivery
After checkout, download access is sent through Shopify Digital Products by email and, when available, through your order status page or customer account.
What you receive
You receive the files tied to the product you purchased, such as music license files, resource kit documents, or one-of-one visual assets. Public product details and previews help you inspect the item before purchase; protected files stay private until checkout is complete.
Refunds
Digital files can be accessed immediately, so all sales are generally final after delivery. DSIV will review duplicate orders, missing files, wrong files, technical failures, and other confirmed delivery issues.
One-of-one assets
Each one-of-one drop is limited to a single buyer. After purchase, the item becomes sold, reserved, archived, or otherwise unavailable so the same pack is not sold again as a new exclusive.
Delivery support
If a delivery email does not arrive, a download link fails, or you need an order file resent, contact DSIV with the order number, purchase email, product title, variant or license option, filename, file size if visible, and upload date if listed.
Protected files
Protected music, license, and asset files are connected to the purchased product and delivered privately after checkout. Public previews are only there to help you decide before buying and are not the protected delivery files.
Delivery issue path
If you see a missing file, wrong file, duplicate order, expired link, or technical failure, DSIV can review refund, resend, replacement, and support decisions after you send the order details.